What is Early Response?

Bob:  What is Early Response?
ER Support:  It is a program to help your company avoid missing runs.

Bob: Where does Early Response get installed?
ER Support:  On a computer at your office or home.

Bob: How does Early Response work?
ER Support:  Drivers call the computer in your office where Early Response is installed, using their phone. The purpose of the Driver's call is reconfirm and acknowledge their Reservation.  

Bob: What does the Driver do when they call in?
ER Support: Enter their private Pin # when prompted by Early Response. You can also have the Driver enter the Reservation # and optionally the Pick Up Time.

Bob: When should the Driver call into Early Response?
ER Support:  During a Check-In Interval which is a time frame you specify in the software. For example, the Check-In Interval could be from one to two hours before the Reservation Pick-Up Time.

Bob:  What happens if the Driver does not call in during the Check-In Interval?
ER Support:  Early Response can either call the Driver and ask if they want to confirm the Reservation or call the Dispatcher on duty.

Bob:  What if the Driver does not call in and the Dispatcher is not answering the phone?
ER Support:  Early Response can call up to three different Dispatchers or the same Dispatcher at different phone numbers.  The program can be set up to wait a few minutes and call the Dispatchers several times.

Page Modified 03/04/03